Your privacy is our responsibility

1. What information we collect

We collect various types of information to provide services on the 999pd platform. A detailed description of that information is given below:

1.1 Information you provide

• Name and contact details (email address, mobile number)
• Date of birth (for age verification — only those aged 21 or above may open an account)
• Documents required for identity verification (national ID card or other government-issued documents)
• Financial information: details about your preferred payment method (bKash, Nagad, Rocket, or bank transfer)
• Password and related information selected for account security
• Information provided when contacting the support team

1.2 Automatically collected information

When you visit our website, certain technical information is automatically recorded:

• IP address and device identification information
• Browser type and version, operating system
• Information from cookies and similar tracking technologies
• Pages visited, click data, and time spent on the site
• Referral source (where you came from before visiting our site)

1.3 Transaction-related information

Information generated while using our services — such as deposit amounts, withdrawal history, betting activity, and bonus history — is retained. This information is necessary for financial accountability and to ensure responsible gambling.

2. How we use information

999pd uses the information you provide for the following purposes:

2.1 Service operation and improvement

• Creating, managing, and keeping your account secure
• Processing deposits, withdrawals, and bonuses — minimum deposit ৳500, minimum withdrawal ৳800
• Reviewing and improving the quality of our services
• Identifying and resolving technical issues on the platform

2.2 Identity verification and security

• Completing the KYC (Know Your Customer) process
• Preventing fraud, money laundering, and illegal activity
• Age verification — ensuring services are available only to those aged 21 or above
• Ensuring account security and preventing unauthorized access

2.3 Communication

• Sending transaction notifications and updates about your account
• Responding to your queries through the support team
• Informing you about changes to the Policy

2.4 Legal compliance

Retaining and using information necessary to comply with applicable laws and regulations is part of our legal obligation.

3. Cookies and tracking technologies

The 999pd website uses cookies and similar technologies to improve the user experience and ensure the site functions properly.

3.1 Types of cookies

• Essential cookies: Required for the basic operation of the site, such as maintaining login sessions.
• Performance cookies: Collect anonymous statistics to understand which parts of the site are used most.
• Functionality cookies: Remember your preferences (such as language selection).

3.2 Cookie controls

You can accept or decline cookies by changing your browser settings. Keep in mind that disabling essential cookies may affect some important functions of the site.

4. Information sharing and disclosure

999pd does not sell your personal information to third parties. However, information may be shared on a limited basis in the following circumstances:

4.1 Service partners

Necessary information is shared with relevant financial institutions to process payments (bKash, Nagad, Rocket, bank transfer). These partners may only use the information for the specified purpose and are bound by their own privacy agreements.

4.2 Legal requirements

We are required to disclose information when necessary to comply with a court order, a legitimate request from a government authority, or applicable legal obligations.

4.3 Corporate restructuring

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such cases, the terms of this Policy will continue to apply.

4.4 Security and fraud prevention

Limited information may be disclosed as needed to protect the security of the platform, investigate fraudulent or corrupt activity, and protect the rights of other users.

5. Data security measures

999pd uses industry-standard security technology to protect your personal information.

5.1 Technical security

• SSL (Secure Sockets Layer) encryption — all data remains encrypted during transmission
• Strong encryption technology for stored data
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

5.2 Administrative security

• Only authorized staff have access to your information
• Staff privacy training and awareness programs
• Strict measures against violations of the data protection policy

However, no method of transmitting or storing data over the internet can be claimed to be completely secure. We strive to ensure the highest level of industry-standard protection, but absolute security cannot be guaranteed.

6. Data retention period

We retain your personal information only for as long as it is necessary or required to meet legal obligations.

• Account information: For the duration the account is active and, after closure, for the period required by law
• Financial transaction records: For the period required for legal and audit purposes
• Support communications: For a reasonable period after resolution
• Cookie data: For the period defined by the type of cookie

After the defined retention period, data is securely deleted or anonymized.

7. Your rights

You have the following rights regarding your personal information. To exercise these rights, contact us at [email protected].

7.1 Right to access

You have the right to know what information we hold about you and for what purpose it is being used.

7.2 Right to correction

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected.

7.3 Right to deletion

In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete if it is required to meet legal obligations or to continue providing services.

7.4 Right to restrict processing

During a dispute or investigation, you may request that the processing of certain information be temporarily suspended.

7.5 Right to object

You have the right to object to the processing of your information for certain purposes, particularly in the case of direct marketing.

8. Privacy of children and minors

999pd's services are for individuals aged 21 or above only. We do not knowingly collect any information from minors.

If it comes to our attention that a person is under 21, the relevant account will be closed immediately and any collected information will be deleted. If you believe a minor has registered on our site, notify us immediately at [email protected].

9. Third-party links and services

999pd's services may include interaction with third-party payment gateways or game providers. These third parties have their own privacy policies that are beyond 999pd's control. We are not responsible for the privacy practices of third parties.

You are advised to review the privacy policy of any third-party service before using it.

10. International data transfers

As 999pd is a global service, your information may be processed or stored outside your location. In such cases, we ensure that appropriate measures are in place to protect data and that the terms of this Policy are followed.

For international data transfers, we follow industry-standard contractual safeguards, and the receiving organization is required to comply with an equivalent level of privacy standards.

11. Policy changes

999pd may update this Privacy Policy from time to time. If there are any significant changes, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of the page
• By sending a notification to your registered email address
• By displaying a clear notice on the site

If you continue to use the platform after a policy change, you will be considered to have agreed to the updated policy. We therefore recommend that you review this page regularly.

12. Contact and complaint resolution

If you have any questions, concerns, or complaints about this Privacy Policy, contact us:

• Email: [email protected]
• Live Chat: 24/7 — log in to 999pd and use live chat
• Language: Support is available in Bengali and English

We will do our best to respond to your request as quickly as possible. Your right to data protection is of the highest importance to us, and 999pd is committed to always being by your side with transparency and trust.